JIS does not have 24-hour staffed support for Standard Support Issues
Expected outages and known unexpected outages are posted on the Home tab
7:30am to 5:00pm Monday through Friday
Please email jis_support@flcourts.org
- Password resetting problems – use the “Forgot Password?” link on the logon page
- Security question lockouts and resets
- Questions about using JIS
- Questions about a particular data source queries and/or their responses
- Errors regarding a particular subject’s record
- Obtaining your JIS username
Standard Support Issues reported after-hours will be addressed the next business day.
5:00pm to 7:30am Monday through Friday and weekends/holidays
Please call (850) 922-1116(850) 922-1116 for the following issues:
- System outage
- Data source(s) offline
Leave a detailed message including name, full agency name, contact number, description of the issue and please follow-up with an email to jis_support@flcourts.org.
